Return Policy
Last updated:
Returns and Exchanges
At Plaxyrondhelai, we want you to be completely satisfied with your handmade product purchase. If you are not happy with your purchase, you may return it within 14 days of receipt for a refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In its original packaging, if applicable
- Accompanied by proof of purchase
Custom Orders
Custom-made or personalized items cannot be returned unless there is a defect or error on our part. If you receive a custom item that does not match your specifications, please contact us immediately and we will work to resolve the issue.
Return Process
To initiate a return, please contact us at business@plaxyrondhelai.world or call +61477290333. We will provide you with return instructions and a return authorization number. Items returned without authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
We only exchange items if they are defective or damaged. If you need to exchange an item for a different size or style, please contact us to discuss your options.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Shipping for Returns
You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have questions about our return policy, please contact us at:
Plaxyrondhelai
322 Bronte Rd, Waverley NSW 2024, Australia
Phone: +61477290333
Email: business@plaxyrondhelai.world